Privacy Policy

1. Introduction

Puercoespin Safaris ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Make a booking or inquiry
• Subscribe to our newsletter
• Fill out a contact form
• Create an account
• Leave a review

This information may include your name, email address, phone number, country of residence, passport details (for booking purposes), and payment information.

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and access times.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your safari bookings
• To communicate with you about your bookings and inquiries
• To send promotional emails and newsletters (with your consent)
• To improve our website and services
• To comply with legal obligations
• To prevent fraudulent transactions

4. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmission
• Secure server hosting
• Regular security assessments
• Restricted access to personal data

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, email services)
• Tour operators and accommodation partners necessary for your booking
• Law enforcement when required by law

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand how visitors use our site
• Preference cookies: To remember your settings

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time
• Request data portability

To exercise these rights, contact us at info@puercoespinsafaris.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking information is retained for a minimum of 7 years for legal and accounting purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@puercoespinsafaris.com
Phone: +254 722 688 979
Address: The Atrium, Nairobi, Kenya

Last Updated: January 2024