Please read these terms carefully before booking
"Company" refers to Puercoespin Safaris. "Client" or "You" refers to the person making the booking. "Tour" refers to any safari package or service booked through our company.
All bookings are subject to availability. A booking is confirmed only when:
The company reserves the right to decline any booking at its discretion.
A non-refundable deposit of 30% of the total tour cost is required to confirm your booking.
The remaining balance must be paid no later than 30 days before the tour start date. If the balance is not received by this date, the company reserves the right to treat the booking as cancelled.
For bookings made within 30 days of departure, full payment is required at the time of booking.
We accept credit/debit cards (Visa, Mastercard), bank transfers, and M-Pesa. All payments are processed in USD unless otherwise agreed.
Cancellation charges are calculated from the date we receive written notification:
The company reserves the right to cancel any tour due to circumstances beyond our control (force majeure). In such cases, clients will receive a full refund or alternative arrangements.
All prices are quoted in US Dollars (USD) unless otherwise stated. Prices include only those items specifically listed in the tour itinerary. The company reserves the right to adjust prices due to:
The company reserves the right to alter itineraries due to weather conditions, road closures, security situations, or other circumstances beyond our control. Any significant changes will be communicated to the client as soon as possible.
Travel insurance is mandatory for all clients. Insurance must cover medical emergencies, trip cancellation, personal liability, and emergency evacuation. The company is not responsible for any costs arising from inadequate insurance coverage.
Clients are responsible for ensuring they have valid passports (minimum 6 months validity) and appropriate visas for Kenya and any other countries included in the itinerary. The company can provide visa guidance but is not responsible for visa rejections.
Clients must inform the company of any medical conditions, disabilities, or dietary requirements at the time of booking. The company reserves the right to decline a booking if a client's medical condition may pose a risk to themselves or others during the tour.
The company acts as an agent for various suppliers (hotels, transport companies, etc.). While we exercise care in selecting our partners, we are not liable for:
Clients are expected to:
The company reserves the right to remove any client from a tour if their behavior is disruptive or dangerous, without refund.
Any complaints should be reported immediately to the tour guide or company representative. If the issue cannot be resolved during the tour, written complaints should be submitted within 14 days of tour completion.
These terms and conditions are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.
Last Updated: January 2024